Shipping policy

1. SHIPPING WITHIN SOUTH AFRICA

We offer reliable nationwide delivery.

Delivery Rates:

• Standard Delivery: R99

• Free Delivery: Orders R1,000 and above

Shipping fees are calculated at checkout.

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2. PROCESSING TIMES

Orders are processed within 1–2 business days.

Orders placed on weekends or public holidays are processed the next business day.

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3. DELIVERY TIMES

Standard delivery typically takes 7–15 business days, depending on your location.

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4. ORDER TRACKING

Once your order is shipped, you will receive tracking updates from our delivery partner.

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5. INCORRECT ADDRESS

Please ensure your delivery information is correct. CT Urban Grind is not responsible for delays or lost packages due to incorrect addresses provided during checkout.

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6. SHIPPING ISSUES

If your parcel is delayed, missing, or damaged during transit, contact us through the Contact Us page so we can assist.

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7. CONTACT

All shipping-related queries must be submitted via the Contact Us page.