FAQ
1. Where do you deliver?
We deliver nationwide across South Africa.
2. How long does delivery take?
Delivery usually takes 2–5 business days, depending on your location.
3. How much is delivery?
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R99 standard delivery
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Free delivery for orders R1,000 and above
4. How do I track my order?
Once your order is shipped, you will receive tracking updates from our delivery partner.
5. Do you offer returns or exchanges?
Yes. Returns and exchanges can be requested within 7 days of receiving your item, provided the item is unused and in original condition.
To request a return or exchange, use our Contact Us page.
6. What if I receive a damaged or incorrect item?
Please notify us within 48 hours through our Contact Us page so we can resolve it quickly.
7. Do you ship internationally?
At the moment, we only ship within South Africa.
8. What payment methods do you accept?
We accept secure online payments at checkout.
(Shopify will automatically list all available payment providers.)
9. Are your products true to size?
Our Men’s Sleeveless Gym Hoodies fit true to size.
If unsure, choose your normal size.
10. Is the Magnetic Gym Bag secure?
Yes. It includes a magnetic closure system designed for quick access and added convenience, while maintaining a stylish and functional design.
11. How can I contact CT Urban Grind?
All enquiries must be submitted through our Contact Us page located in the menu.