Privacy policy

At CT Urban Grind, we respect your privacy and are committed to protecting your personal information in compliance with South Africa’s POPIA Act.

1. INFORMATION WE COLLECT

We may collect the following information:

Name
Delivery address
Order details
Payment information (processed securely by third-party providers)
Website usage data through cookies

We do not store or access your credit card details.

2. HOW WE USE YOUR INFORMATION

Your information is used to:

Process and fulfil orders
Deliver your products
Improve your shopping experience
Prevent fraud
Comply with legal obligations

3. COOKIES

Our website uses cookies to improve functionality and personalise your experience. You can disable cookies through your browser settings.

4. INFORMATION SHARING

We only share data with trusted third parties needed to:

Process payments
Deliver orders
Provide analytics for site performance

We never sell your information.

5. DATA PROTECTION

We use industry-standard security measures to protect your data from unauthorised access, loss, or misuse.

6. YOUR RIGHTS

Under POPIA, you may:

Request access to your personal data
Request correction or deletion
Object to processing

To exercise these rights, please use our Contact Us page.

7. CONTACT

Any privacy-related queries must be submitted through the Contact Us page.